Terms and Conditions

Acceptance of These Terms

These Terms and Conditions form a legally binding agreement between Valor Marketing and the person or organization that accesses our website, requests a quote, approves a proposal, submits payment, receives a deliverable or otherwise uses our services.

“Valor Marketing,” “we,” “us” and “our” refer to Valor Marketing. “Customer,” “you” and “your” refer to the person or organization using the website or purchasing a service.

By using the website or ordering a service, you confirm that you have read, understood and agreed to these Terms. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Business Users and Eligibility

Our services are intended for businesses, organizations, professionals and authorized representatives acting for legitimate commercial, institutional, educational, research, nonprofit or public-sector purposes.

You must be at least 18 years old and legally capable of entering into a binding agreement. You may not use our services on behalf of another person or organization without authorization.

Services

Valor Marketing may provide services including:

• Targeted B2B contact databases and email lists
• Custom database building and audience research
• Lead-generation and prospect-identification support
• Email verification, data cleaning and enrichment
• Market research and business-intelligence support
• Event, conference, exhibitor or professional audience data
• Digital-marketing, content, SEO or related services
• Other services specifically described in a written proposal

Service availability, coverage and deliverables depend on the audience, geography, requested fields, project complexity, available information and the written scope.

Quotes, Proposals and Orders

A website description or general price indication is not a binding offer. A project becomes confirmed when Valor Marketing accepts the order and any required payment, purchase order or written approval has been received.

A proposal may identify the target audience, record volume, included fields, exclusions, file format, delivery method, timeline, price, payment terms and applicable support conditions.

Unless the proposal states otherwise, a quote is valid for 14 calendar days and may be revised if the requested scope, availability, supplier costs or delivery requirements change.

Changes requested after confirmation may require a revised price or delivery schedule. Valor Marketing is not required to perform work outside the confirmed scope without written agreement.

Customer Information and Cooperation

You agree to provide complete and accurate project information, including the intended audience, use case, geography, required fields, exclusions and timing.

You are responsible for reviewing the written scope before approval. Delays, errors or additional work caused by incomplete, inaccurate or late customer instructions may affect pricing and delivery.

Valor Marketing may refuse or pause a project where the intended use is unclear, appears unlawful, creates an unreasonable privacy or security risk, or conflicts with these Terms.

License to Use Delivered Business Data

Subject to full payment and compliance with these Terms, Valor Marketing grants the Customer a limited, non-exclusive and non-transferable license to use the delivered database or data file internally for the legitimate business purposes described in the applicable proposal.

Unless expressly authorized in writing, the license does not permit the Customer to:

• Resell, sublicense, publish or commercially redistribute the data
• Upload the data to a public directory or open-access platform
• Share the data with affiliates, clients or third parties as a standalone product
• Use the data to build a competing database, directory or data-broker service
• Represent that the Customer collected or owns the underlying information

Underlying facts and public information may not be owned by either party. Valor Marketing retains its rights in its selection, arrangement, formatting, research process, compiled deliverables, documentation, templates and proprietary methods.

Permitted Use

Delivered information may be used only for lawful, relevant and proportionate business purposes, including B2B prospecting, account development, event promotion, market research, partner identification, CRM enrichment and other purposes expressly approved in the written scope.

The Customer must apply reasonable audience relevance, frequency controls, security safeguards, suppression procedures and opt-out handling.

Prohibited Use

You may not use our website, services or deliverables to:

• Commit fraud, deception, impersonation or identity theft
• Send unlawful, misleading, abusive or indiscriminate spam
• Harass, threaten, discriminate against or unlawfully profile individuals
• Conduct unlawful surveillance, stalking or invasive monitoring
• Market illegal products, controlled substances or prohibited services
• Target children or exploit vulnerable individuals
• Make unlawful automated calls, texts or prerecorded messages
• Use sensitive information for eligibility, employment, housing, insurance, credit or similar decisions without lawful authority
• Attempt to re-identify anonymized or de-identified information
• Bypass opt-outs, suppression records or privacy-rights requests
• Damage, overload, reverse engineer or interfere with our systems
• Violate intellectual-property, privacy, publicity or other rights

Customer Marketing and Legal Compliance

The Customer is solely responsible for determining whether its intended outreach, processing and campaign practices comply with the laws and rules applicable to the Customer, the recipient, the communication channel and the relevant jurisdiction.

Customer responsibilities include using accurate sender information, avoiding deception, including required business details, providing an operational opt-out method, honoring unsubscribe and objection requests, obtaining consent where required, maintaining suppression lists and providing legally required privacy notices.

Each party is independently responsible for its obligations under applicable privacy, marketing and communications law unless a written agreement expressly assigns a different role.

Data Accuracy, Coverage and Availability

Business information changes continuously as professionals move roles, companies change domains, telephone numbers are reassigned and organizations update their public information.

Valor Marketing may use research, formatting, deduplication, domain review, email-validation and manual quality procedures appropriate to the project. However, we do not guarantee permanent accuracy, complete field availability, uninterrupted email delivery, current telephone assignment, continued employment or a particular campaign result.

Counts and field-coverage percentages provided before final preparation may be estimates unless expressly identified as confirmed final figures.

Delivery, Inspection and Acceptance

Delivery timing begins after Valor Marketing receives the required payment, final scope approval and any necessary customer information.

Estimated delivery dates are good-faith estimates and may change because of project complexity, customer revisions, validation needs, supplier delays, system interruptions or other reasonable causes.

The Customer must inspect the deliverable promptly and submit any specific, documented issue within 14 calendar days after delivery, unless the proposal provides a different period.

A valid issue report should identify the affected records, the requirement believed to be incorrect, reasonable supporting evidence and the requested correction or review.

Failure to report a verifiable issue within the applicable review period may be treated as acceptance of the deliverable.

Pricing, Payment and Taxes

Prices are stated in the proposal, invoice or checkout process. Unless otherwise agreed in writing, payment is due in full before custom preparation or delivery begins.

The Customer is responsible for bank fees, transfer fees, currency-conversion costs and applicable sales, use, withholding, value-added or similar taxes, excluding taxes based on Valor Marketing’s net income.

The Customer may not initiate an unjustified payment dispute or chargeback after receiving the agreed service. Valor Marketing may provide the payment provider with the proposal, invoice, communications and delivery evidence when responding to a dispute.

Refunds, Corrections and Replacements

Because many services are customized and involve research, preparation, verification, licensed resources or reserved personnel time, payments generally become non-refundable once work begins.

Subject to the written proposal and applicable law, Valor Marketing may provide a correction, replacement or service credit where a timely review establishes that the delivered file materially differs from the approved scope, contains exact duplicates beyond the agreed method, omits a required field because of a preparation error, is corrupted, or is covered by a documented replacement commitment.

Refunds are generally not available for changes to the Customer’s campaign, failure to obtain desired results, data becoming outdated after delivery, fields disclosed as partial, customer misuse, sender-reputation problems, platform suspension, failure to review the scope or work already completed.

Any approved refund is limited to the amount actually paid for the affected portion of the service. A separate Refund and Replacement Policy may provide additional project procedures and is incorporated into these Terms.

Valor Marketing Intellectual Property

The website and our original content, branding, graphics, documentation, software, layouts, research methods, taxonomies, templates, compiled deliverables and service materials are owned by or licensed to Valor Marketing and are protected by applicable intellectual-property laws.

Except for the limited rights expressly granted in these Terms, no ownership or license is transferred to the Customer.

You may not copy, reproduce, scrape, republish, modify, distribute, reverse engineer or create derivative commercial products from our protected materials without written permission.

Customer Materials and Instructions

The Customer retains its rights in materials it supplies to Valor Marketing and grants Valor Marketing a limited right to use those materials only as reasonably necessary to provide the requested services.

The Customer represents that it has the authority and lawful basis necessary to provide any suppression files, CRM records, creative assets, trademarks, content, login credentials or other submitted materials.

Valor Marketing is not responsible for claims arising from customer-provided content, instructions or materials that infringe third-party rights or violate applicable law.

Confidentiality

Each party may receive non-public business, technical, pricing, customer or project information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only for the applicable business relationship.

Confidential information does not include information that was lawfully known without restriction, becomes public through no breach, is independently developed, is lawfully received from another source or must be disclosed under a valid legal requirement.

Third-Party Services and Platforms

Our services may rely on or interact with independent hosting, cloud-storage, payment, verification, communications, analytics, CRM, advertising or other providers.

Third-party services are governed by their own terms and policies. Valor Marketing does not control and is not responsible for a third party’s availability, account decisions, deliverability rules, suspension actions, security practices or changes.

The Customer is responsible for ensuring that its use of a delivered file with any email, CRM, calling, texting or advertising platform is permitted by that platform.

Privacy and Data Protection

Our processing of website, customer and professional contact information is described in the Valor Marketing Privacy Policy.

The Customer must maintain appropriate privacy notices, lawful processing grounds, security measures, retention practices and procedures for access, correction, deletion, objection, suppression and other applicable rights.

A separate data-processing agreement may apply where the written scope requires one. No party is appointed as the other party’s processor, controller, agent or legal representative unless a written agreement expressly states that relationship.

Warranties and Disclaimers

Valor Marketing warrants that it will perform services using reasonable professional care consistent with the written scope.

Except for any express written warranty, and to the maximum extent permitted by law, the website, services and deliverables are provided “as is” and “as available.”

Valor Marketing disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage of trade.

We do not warrant uninterrupted website operation, permanent data accuracy, universal email delivery, platform acceptance, campaign performance or a particular commercial outcome.

Limitation of Liability

To the maximum extent permitted by law, Valor Marketing will not be liable for indirect, incidental, special, exemplary, consequential or punitive damages, or for lost profits, lost revenue, lost opportunities, reputational harm, loss of data or business interruption.

To the maximum extent permitted by law, Valor Marketing’s total aggregate liability arising from a specific order will not exceed the amount the Customer paid to Valor Marketing for the affected service during the six months before the event giving rise to the claim.

These limitations apply regardless of the legal theory and even if a party was advised that damages were possible. They do not exclude liability that cannot legally be limited or excluded.

Customer Indemnification

To the extent permitted by law, the Customer will defend, indemnify and hold harmless Valor Marketing and its personnel from third-party claims, losses, liabilities, penalties and reasonable costs arising from the Customer’s unlawful or prohibited use, marketing practices, customer-provided materials, violation of rights, breach of these Terms, fraud, willful misconduct or unauthorized redistribution.

Valor Marketing will provide reasonable notice of a covered claim and may participate in the defense with counsel of its choice.

Suspension and Termination

Valor Marketing may suspend or terminate a service, license, website access or support where payment is overdue, the Customer materially breaches these Terms, the use appears unlawful, continuing creates a security or privacy risk, a supplier or authority requires suspension, or the Customer provides materially false information.

Termination does not eliminate payment obligations, confidentiality, restrictions on use, intellectual-property rights, indemnity, liability limitations or other provisions intended to survive.

Force Majeure

Neither party is responsible for delay or failure caused by an event beyond its reasonable control, including natural disaster, severe weather, war, terrorism, civil disturbance, labor action, government order, epidemic, internet or utility outage, cyberattack, supplier interruption or failure of an essential third-party platform.

The affected party should take reasonable steps to reduce the impact and resume performance when reasonably possible. Payment obligations for work already completed are not excused.

Governing Law and Dispute Resolution

These Terms and any dispute relating to the website or services are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the dispute through written notice and business discussions for at least 30 days.

If the dispute is not resolved, the parties consent to the exclusive jurisdiction of the state or federal courts located in Mississippi, to the extent that this choice is legally permitted.

Either party may seek temporary or equitable relief when necessary to prevent misuse of confidential information, intellectual property or licensed data.

Notices and Electronic Communications

You agree that proposals, approvals, invoices, delivery notices, policy updates and other communications may be provided electronically.

Formal notices to Valor Marketing should be sent to info@valormarketing.us and to the postal address listed below. Notices to the Customer may be sent to the email or business address provided in the enquiry, order or account information.

General Contract Terms

These Terms, the accepted proposal, invoice, Privacy Policy and any incorporated written policy form the entire agreement for the applicable service and replace prior discussions about that service.

A signed project-specific agreement controls over these Terms only where it expressly addresses the same subject and contains a conflicting provision.

If a provision is held unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

Failure to enforce a provision is not a waiver of the right to enforce it later.

The Customer may not assign or transfer the agreement without Valor Marketing’s written consent. Valor Marketing may assign it in connection with a merger, restructuring, financing or sale of relevant business assets.

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, franchise, fiduciary or agency relationship.

These Terms do not create enforceable rights for any person or entity other than the parties and their permitted successors.

Changes to These Terms

Valor Marketing may update these Terms to reflect changes in services, business practices, technology or legal requirements. The revised version will be posted on this page with an updated “Last updated” date.

Material changes will apply prospectively unless applicable law permits otherwise. Project-specific changes will be handled through a revised proposal, change order or other written agreement.

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